Human Resources shares this message from HealthEquity, our vendor for the flexible savings accounts
Dear HealthEquity client,
HealthEquity has become aware of criminal efforts to lure members to fake websites impersonating HealthEquity. These fake websites are often accessed through phishing emails or fictitious search engine ads. The fraudsters aim to capture unsuspecting members’ login credentials and use them to access accounts on the real HealthEquity website (www.healthequity.com).
HealthEquity systems have not been compromised. We are actively monitoring for and securing impacted accounts and are working with relevant authorities to remove fraudulent websites from the internet.
We are reaching out to impacted individuals to assist them in securing their accounts, and will be providing proactive education to help account holders stay vigilant and avoid scams. If one of your employees believes their account has been compromised, please instruct them to take the following steps:
Contact HealthEquity Member Services at 844.396.0223.
- Reference the fraudulent fake website/domain.
- Provide their name.
- Review their recent transaction history with the Member Services representative.
- Reset their username and password with Member Services assistance.
- Remain diligent when monitoring their account activity to ensure all transactions and changes (e.g., to current bank account and contact information) are accurate.
- To help mitigate the risk of fraud, individuals should always avoid clicking on suspicious links within emails and search engines, and should only log into their account through the HealthEquity website or mobile app.
If you have questions, please contact HealthEquity Client Services at 866.382.3510. We are available Monday through Friday, 8 a.m. – 8 p.m. ET to assist you.
Thank you,
Your HealthEquity Client Services Team