Help Desk support update

Important updates have been made to how technology support requests are submitted and managed through the Help Desk. As part of Information Technology's ongoing efforts to enhance service efficiency and accessibility, as well as accommodating resource changes in IT, the department is refining the ways you can connect with the IT team for assistance.

Effective July 1, 2026, the following support options are available:

• Email: Send your request to help@neomed.edu
  Emails are automatically converted into service requests and routed to the appropriate team for prompt attention.
• Phone: Call the Help Desk and leave a voicemail
  Voicemails are automatically logged as service requests. If you are experiencing a technology emergency, you will have the option to connect with an available team member for immediate assistance.
• Online Portal: Submit a ticket through the Help Desk web portal
  This option allows you to enter details about your request and track its progress from submission to resolution.

These updates are designed to streamline how requests are received and ensure that all inquiries are captured, prioritized and addressed in a timely manner. The goal is to provide consistent, reliable support while improving response times and overall service quality.

We appreciate your flexibility as we implement these changes and continue evaluating additional ways to enhance your support experience.

If you have any questions regarding these updates, please contact help@neomed.edu.