Being willing to compromise and engage in open dialogue requires trust of the other person. Without trust, disputing parties do not feel comfortable sharing their underlying interests and neither do they offer sincere alternatives for resolving their dispute. This becomes significantly problematic in situations when achieving a mission and its specific goals are dependent upon the parties being able to effectively work together. Angela, the Ombuds, focuses on how the simple act of apology can help to repair trust and magically transform a dispute.