As communicated in June, support for basic/legacy authentication was deprecated effective, Monday, July 12, 2021. Basic authentication is an older, less secure means of accessing Microsoft 365 services, including email. The deprecation of legacy authentication can impact some mobile app mail clients that do not utilize the modern authentication. As a result, mobile app mail clients, like the built-in iPhone/Android mail app can be impacted.
As a result of this change, some users are receiving emails with a subject of “Your email access has been blocked.” Your account has not been blocked; however, this means that one or more ways in which you access NEOMED email through your personal device (i.e. smartphone, tablet) utilizes basic authentication, and as a result of the deprecation, that application no longer works to receive NEOMED email.
If you have received such an email, please refer to the following guidance to assist you with accessing NEOMED email:
- If you are using an Android device:
- The Android built-in Mail app does not support Microsoft’s new method for logging in. To avoid service disruption, you need to install Outlook for Android and login with your NEOMED email account. Please use the following Microsoft documentation to set up Outlook on your mobile device. Alternatively, you can access NEOMED email through your Android's web browser (i.e. Chrome, Firefox, etc.) by going to https://outlook.office.com and logging in with your NEOMED email credentials along with your MFA method.
- If you are using an Apple device:
- You will need to determine what your current software version is. To find this on your iPad/iPhone, select “Settings” -> “General” -> “About” and then refer to “Software Version”.
- If your Software Version is 10 or lower, your device does not support Microsoft’s new method for logging in nor the use of the Microsoft Outlook app (requires iOS 13 or higher). To avoid service disruption, you will need to access NEOMED email through your mobile device's web browser (i.e. Safari, Chrome, Firefox, etc.) by going to https://outlook.office.com and logging with your NEOMED email credentials along with your MFA method.
- If your Software Version is 11 or higher, you can still use the Mail app on your iPhone, but you’ll need to delete your NEOMED email account from your iPhone and re-add it. Below are steps to do so:
- Open “Settings” and select "Mail" (or "Passwords & Accounts" depending on your iOS software version.)
- Select your NEOMED email account.
- On the next screen, select "Delete Account." This may take a couple of minutes to delete.
- Once deleted, you'll return to the previous page where you can add an account. Select "Add Account".
- Select "Exchange" from the available options, and if prompted, select "Add work or school account."
- Enter your NEOMED email address. Then select "Sign In."
- When prompted, enter your password. You may get prompted for your MFA method; if so, complete your MFA prompt.
- If permissions are requested, tap "Accept".
- If prompted, select what you want to sync and tap "Save".
- Once completed, go to the Mail app and ensure that your mail account starts to update your inbox.
- You will need to determine what your current software version is. To find this on your iPad/iPhone, select “Settings” -> “General” -> “About” and then refer to “Software Version”.
For complete information regarding the supported and unsupported devices and applications with modern authentication, please refer to our KnowledgeBase article “Applications Impacted by Basic Authentication Deprecation.”
Please feel free to contact the NEOMED IT department with any questions that you may have regarding this.
Finally, as a reminder, Skype for Business will be retired on Monday, July 19. [Additional information was included in a June 28 email from the NEOMED Helpdesk titled TEAMS Transition and Authentication Deprecation.]
Thank you.
-Submitted by Laura Colwell, Library interlibrary loan and client services representative